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​Utility Billing

​​​The City of Thornton provides water, sewer, stormwater, and trash services to its residents. One or more of these services are reflected in your utility bill each month.​​


As of January 1, 2023, Thornton will no longer send paper bills in the mail.  This change ONLY impacts the delivery of your bill and how you receive the bill.  It does NOT change how you prefer to pay your bill and it does NOT require you to make payments online if you prefer not to pay online.  Be sure to use the paperless billing instructions here to get signed up for your bill to be delivered electronically.  We don't want you to miss a bill since we are no longer sending paper copies.  Once signed up, you will have the ability to view past and current bills anytime with a click of a button. Sign-up is simple but if you run into any obstacles, our customer service team is here to support you. Sign-up to pay your utility billing account online with e-billing.

Interested In A Chance To Win A $500 VISA Gift Card?  Interested In Not Missing A Payment, Auto-Pay Can Do That 

In alignment with our paperless billing efforts, if residents choose to enroll in online payments and make 3 consecutive payments through auto-pay, they will automatically be entered into a drawing to win a $500.00 VISA gift card.  For this promotion specifically, you have to receive an ebill as well as be signed up for auto-pay.  Need help getting this set-up?  Our customer service team is here to help.  Please feel free to call us if you need help with setting up auto-pay. 

​​​​​​​​​​​Six Ways to Pay Your Utility Bill

      1. How to Set Up or Add Additional Accounts Online 
      2. How to Set Up Paperless Billing
      3. How to set up Auto Pay
      4. How to add, edit, or change my Credit Card Information Online
      5. How to Remove an Online Account

  • Automated Phone Payment
    • Call utility billing, 303-538-7370 Option #1, and make a credit card payment.
  • Mail-In Payment
    • Remove the top portion of your utility bill, turn the bill over, and mail it to the address printed on the bill:
      PO Box 810262, Denver, CO 80281-0262 ​
    • Call 303-538-7370 to find out what is owed on your account. When writing out your check, include your account number and/or property and mail payment to the utility billing office:
      PO Box 810262, Denver, CO 80281-0262.        
  • ​In-Person
    • Pay in person at Thornton City Hall, located at 9500 Civic Center Drive, from 8:00 a.m. to 5:00 p.m. 
  • Drive-Up Drop Box
    • Place payment in our drive-up drop off box located at 9500 Civic Center Drive.
    • Remember, always pay by check or money order when dropping off your payment in the night drop.
  • Walk-Up Drop Box 
    • Place payment in our walk-up drop off box located a12450 Washington Street.
    • Remember, always pay by check or money order when dropping off your payment in the night drop.

Budget Billing for your Utility Bill

Do you crave the secure feeling of knowing your water charges will be the same each month of the year? The City of Thornton offers a service called the Budget Billing program.  *Budget Billing rules and application can be found under Budget Billing Information.

Can't Pay Your Utility Bill?

It may be possible that payment arrangements can be made on your account. Please call 303-538-7222.​